Real creators. Real content.
Need a hand with Kindred? Email us and a person will read it. Common questions are answered below.
Email support@kindredcontent.app for anything at all: account trouble, billing, payouts, a bug, or a safety concern. We aim to reply within two business days.
It helps if you include the email address on your Kindred account, the device and app version you are using (Settings shows the version), and a screenshot if something looks wrong.
Subscriptions are purchased on the web, not inside the app. Sign up or change your plan at kindredcontent.app in a browser. The mobile app does not sell subscriptions and will point you to the website.
Kindred is free to join and no card is needed to create an account. Personal and Family plans are available monthly or annually. Creator is not a plan: it is a status you apply for, and it costs nothing.
Family accounts and parental controls are free. Anyone 18 or over can start a family group from Settings, invite up to five people, and add teens aged 13 to 17, who join by accepting the invitation. A parent in the group can switch each teen’s 1-hour daily content limit on or off, pause their browsing, and turn on a weekly digest of what they viewed, all from the Parent Dashboard.
The optional Family plan makes every member of a family group a paid member, for at least two people. It changes nothing about the group or its parental controls.
Open Settings → Manage Subscription to update your payment method, switch between monthly and annual, or cancel. That opens the Stripe billing portal, where cancelling takes effect at the end of the period you have already paid for.
Charged unexpectedly?Email support@kindredcontent.app with the date and amount and we will look into it.
Kindred has no ads. Creators are paid from subscriber revenue instead: 35% of subscription revenue, after payment processing fees, goes into a pool shared among creators each month. Annual subscriptions count one month at a time, so a yearly payment contributes to twelve monthly pools rather than one.
Your share of that pool is worked out from three things, each measured against every creator's total for the month:
Earnings for a month are calculated on the 1st of the following month, and payouts run shortly after. To receive them you need a payout account, which you set up once from Settings → Set up payouts: that hands you to Stripe to collect your bank details and verify your identity. Stripe usually finishes within minutes, but can take longer if it needs to review something; we email you when payouts go live.
There is a $10 minimum. If you earn less than that in a month, nothing is lost: the balance rolls over and is paid once your unpaid total reaches $10. Your creator dashboard shows what you have earned, what is still pending, and what has been paid.
Payout didn't arrive?If your bank rejected a payout, your money is still safe in your Stripe balance: update your bank details from Settings and Stripe will retry. If something looks wrong, email support@kindredcontent.app.
Open Settings, scroll to the bottom, and choose Delete Account. You will be asked to confirm.
Deletion is permanent and cannot be undone. It removes your account and all of your content, and cancels any active subscription. If you would rather keep your account and just stop being billed, cancel your subscription instead: see Subscriptions and Billing above.
If you cannot sign in to reach Settings, email support@kindredcontent.app from the address on the account and we will help.
See Delete your account for step-by-step instructions and exactly what is deleted and what is kept.
You can report any post, comment, message or account. On a post, tap the … menu and choose Report post. On a comment, tap Report under it. In a conversation, press and hold a message. On a profile, use the … menu and choose Report account. Every report is reviewed within 24 hours, and violating content and accounts are removed.
You can also email support@kindredcontent.app if you cannot reach the in-app tool, or if you need to report something urgently.
Child safetyReports involving the safety of a child are our highest priority and are acted on immediately. See our Child Safety Standards.
Kindred is built around landscape video, so uploads have a few requirements:
Large uploads resume automatically if your connection drops, so you do not have to start again. After uploading, video is processed for streaming: it may show as still processing for a few minutes while that finishes, and it plays from your original upload in the meantime.
Upload failing?Check the video is landscape and within the limits above, then try again on a stable connection. If it still fails, email support@kindredcontent.app and tell us the file size and length.